The Ballantyne, A Luxury Collection Hotel, Charlotte

The employees here are top notch. George, the staff manager is amazing and everyone from Robbie the bartender at the Gallery restaurant, to Derrick and Jeffrey the bellmen are wonderful and accommodating. The building itself is nice, but this truly is one of those many examples of where the people make the place and not the other way around. We will be back many times because of them.

Beautiful spa experience! Very attentive staff, clean and spacious locker rooms, bathrooms, pool, and showers. Will definitely be back

Stayed for our 30th anniversary for 4 days. The staff were attentive, rooms were very clean, the food was excellent and the spa was an extra bonus. I was disappointed the concierge did not follow through with the list he said he would place under our door for suggestions of activities but Google did just as well. And apparently my husband requested rose petals on bed for the first night but they forgot. The snack waiting for us was in room upon arrival. Denny in the spa was amazing and I highly recommend the reflexology.

I am floored with excellent service. One of the guest concierge Patrick went above and beyond in helping me. This kind of kindness is never to be forgotten and created a loyal hotel guest on the spot. The room is clean, the bed is comfy. The bathroom towels are of the highest quality and are so soft. I got a thank you hand written note and a bottle of water next to a glass on the night stand when I came back from dinner. I will return to Charlotte just to stay at The Ballantyne.

Service was exceptional. My wife, toddler, and I stayed here for just one night before a flight out from Charlotte Airport. Great location to access the airport but not be stuck by it. The staff downstairs knew our names by the afternoon, suggested restaurants, and made us feel EXTREMELY at home, which was so needed during long travel. Thanks especially to Reg!

Hotel is beautiful, service was fantastic. They are doing construction so it’s not the prettiest view from the balcony right now but we didn’t encounter any noise or anything and the plans for the site look awesome! If you run into Reginald and one other younger valet guy, your stay will be even better. They are the nicest staff members we have ever encountered at a hotel. Their bubbly personalities and big smiles make it hard to have a bad day here. They went above and beyond when our daughter hurt her finger and brought her cookies and milk. So thoughtful!

The hotel was very beautiful and neat. The room was very clean and smelled good and the food was delicious. The Receptionist Audi and Amy were very Pleasant and welcoming made me feel at home. I would definitely recommend family and friends to this hotel.

I will look for reasons to go to Charlotte to stay at The Ballantyne. After several days of traveling to various Marriott properties which are no longer maintaining their previous standards, I needed the class, style, and opulence of this hotel gem. The restaurant was great, the staff friendly and affable, a stocked mini bar (all other hotels, please take note - Bloomberg is still a pox upon the hotel industry), perfectly appointed rooms... just a great experience. My only regret was that I didn't make it to the pool, spa, or fitness center. They are building a massive entertainment space alongside the hotel, which I can't wait to see. If you find yourself in Charlotte and don't want to deal with all of the construction and hubbub of the city, stay at The Ballantyne. You absolutely will not regret it.

I came here for an event and stayed one night. When we arrived, and very nice porter took care of everything and took us to our room. Rooms were very clean, as well as the overall hotel. Staff was extremely friendly and helpful. The view was nice, and the hotel is actively working on making it even better with upgrades. The price to performance is quite decent. I recommend this place if you're looking for somewhere luxurious to stay!

I haven’t stayed here yet but me and my future wife are booking here very soon. As I looked at the reviews I see the director of of rooms isn’t a genuine guy? And there is a reason why I say that because after reading the good and bad reviews he says the same thing like a recording on a phone, I’m from the south and we believe in answering you from the heart not from a script. When answering a question you write back like a letter when a person has an issue with something my point is that this guy to me seems like he reads the reviews and hit a button a pre typed button that says the same thing like a phone recording “ thank you for this and that we look forward to seeing you again “ bla bla bla !! Hey mister get to really reading the comments and talk back to people in real time with a real response like really talk to them to make us the customers feel better and want to come to this place or even return.